In this episode of Oh For Food’s Sake, we delve into the crucial topic of giving honest feedback in a professional setting, specifically tailored for professionals in the food industry. We examine the unique challenges of delivering feedback in this industry, the vital role of directness combined with empathy, and practical models to enhance this skill. Drawing from the insights of Kim Scott's book, 'Radical Candor', we provide valuable strategies for fostering a culture of open, constructive feedback. We also share tips on effective communication and the importance of acknowledging team achievements.
In today's episode, we tackle the often daunting task of giving honest feedback. We stress the importance of coupling care and empathy with directness to ensure input is both clear and kind.
Amy introduces the concept of "Radical Candor," a methodology from Kim Scott's book, which emphasises caring deeply about colleagues while challenging them directly.
We also share our personal experiences and challenges with giving feedback, including the common tendency to avoid confrontation due to people-pleasing instincts.
To address these issues, we discuss practical feedback models, such as the AID model (Action, Impact, Development) and SBI (Situation, Behavior, Impact), which offer structured approaches for delivering feedback in a professional setting.
The conversation then shifts to the four quadrants of feedback described in "Radical Candor": Radical Candor, Obnoxious Aggression, Manipulative Insincerity, and Ruinous Empathy. Each quadrant is explored in depth, providing you with a clearer understanding of effective and ineffective feedback styles.
Lucy highlights the importance of creating genuine connections with colleagues to foster a supportive environment, while Amy emphasises the need for clarity and specificity in feedback.
We also touch on the utility of AI tools like ChatGPT to practise and refine feedback delivery.
Throughout the episode, we underscore the necessity of celebrating team successes and maintaining open communication to build a positive workplace culture.
Timestamps
- [00:00:00] Radical Candor Introduction
- [00:00:09] Episode Introduction by Lucy Wager and Amy Wilkinson
- [00:00:25] Importance of Honest Feedback
- [00:01:06] Common Challenges in Giving Feedback
- [00:02:03] Lucy’s Personal Struggles with Feedback
- [00:02:52] The Dread of Giving Feedback
- [00:03:09] Clear, is Kind - Brene Brown Quote
- [00:04:21] Clarity and Impact of Feedback
- [00:05:25] Feedback Models: AID and SBI
- [00:06:48] Explaining the AID Model
- [00:08:08] Explaining the SBI Model
- [00:09:27] Introduction to Radical Candor by Kim Scott
- [00:10:16] Principles of Radical Candor: Caring Deeply and Challenging Directly
- [00:13:23] Empathy Towards Colleagues
- [00:14:41] Radical Candor Quadrants
- [00:15:11] Sponsor Acknowledgment: Dama Ingredients
- [00:16:10] Sponsor Acknowledgment: Nemis Technologies
- [00:17:35] Quadrant Breakdown: Obnoxious Aggression
- [00:18:08] Quadrant Breakdown: Manipulative Insincerity
- [00:19:25] Quadrant Breakdown: Ruinous Empathy
- [00:20:47] How to Implement Radical Candor
- [00:21:39] Building Better Relationships at Work
- [00:23:08] Celebrating Successes in the Workplace
- [00:25:04] Practical Tips for Delivering Feedback
Links and Resources:
Website Link: https://ohforfoodssake.co.uk/
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LinkedIn: https://www.linkedin.com/company/oh-for-food-s-sake/
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For industry consulting from Lucy, connect with her on Instagram or LinkedIn.
Find her on Instagram or LinkedIn for further support with industry coaching and facilitation from Amy.
See you next time!